Frequently Asked Questions
What is your return policy?
Please shop with care as all products are non-refundable unless faulty, damaged or incorrect. Be sure to inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Complete details can be found here
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping options are available upon request.
Do you ship internationally?
Yes, we ship to most countries worldwide via our trusted partner DHL Express. Shipping costs and delivery times vary by location. Please contact us to arrange shipping your international order.
Packaging and gifting?
Breakages are rare. Great care is taken while packing to ensure your pieces arrive in perfect condition.
Nattier cares and occasionally reuse shipping boxes and recycle packing materials to minimise environmental impact. Alternate solutions to bubblewrap are being actively sought. Nattier encourage you to reuse and recycle your packing materials too.
Each order is shipped with a DL sized photographic care card. We will happily include a hand written personalised message here. Please use the text box at checkout to let us know.
Every Friends with Salad Bowl, Mother of Pearl Oyster Plate in Dozen and Half Dozen size are sent in custom gift boxes ready for gifting or handy storage.
Do you offer trade pricing?
We love working with trade partners. Please Contact Us for more information.
I have a special project in mind?
Nattier loves a custom project! Please Contact Us to see what we can do.
